Why did my payment fail?
Common causes include an expired card, incorrect billing details, insufficient funds, bank restrictions, unsupported payment methods, or a temporary payment-provider issue. Check the details and try again or use another available method.
What should I do after a failed renewal?
Open Billing, update the payment method if necessary, and use Retry Payment when available. Your bank may also need to authorize the charge.
Will AcademyLauncher retry a failed subscription payment?
The payment provider may retry an unsuccessful renewal. Billing shows the latest payment and subscription status. To avoid interruption, correct the payment issue as soon as possible instead of relying on automatic retries.
What happens to my access when a payment is overdue?
Access may continue during a short recovery period or become limited if payment remains unsuccessful. Your Billing page shows the current subscription status. Complete payment promptly to restore or preserve paid access.
I paid, but my account still shows unpaid or inactive. What should I do?
First refresh the Billing page and confirm the charge is completed rather than pending. If the status does not update, contact support with the account email, transaction reference, amount, currency, and payment date.
Was I charged twice?
Compare the transaction amounts and statuses. One entry may be a temporary authorization while the other is the completed charge. If two completed charges remain, contact support with both transaction references.
How do I request a refund?
Contact AcademyLauncher support with the account email, invoice or transaction reference, payment date, amount, and reason for the request. Refund eligibility is determined under the policy and terms that applied to your purchase.
Are refunds automatic when I cancel?
Cancellation stops future renewals; it does not necessarily refund a completed payment. If you believe a charge is eligible for a refund, submit a separate request to support.
How long does a refund take to appear?
After a refund is approved and issued, the bank or payment provider controls when it appears in your account. Processing time varies. Keep the refund confirmation and contact your bank if it does not appear after the timeframe they provide.
What happens to access after a refund or chargeback?
Paid access may be removed when a payment is refunded, reversed, or disputed. Contact support before opening a chargeback so the team can investigate billing errors and explain the available resolution.
How can I avoid billing-related service interruptions?
Keep the payment method and billing contact details current, monitor renewal dates, and respond promptly to failed-payment notices. Verify the subscription status after changing payment details.
What information should I send to support?
Send the AcademyLauncher account email, invoice or transaction reference, payment date, amount, currency, and a concise description of the problem. You may include a screenshot with sensitive details hidden. Never send a full card number, security code, password, or one-time code.