Which payment methods are accepted?
Available payment methods are shown at checkout. Card availability can vary by country and payment provider.
How do I add or change my payment method?
Open your account’s Billing section and choose the option to manage or update the payment method. The new method is normally used for future renewals.
Can I remove my payment method?
A payment method may need to remain on file while an active subscription has upcoming charges. If removal is unavailable, add a replacement method or cancel the subscription first.
Is my card information stored by AcademyLauncher?
Payment details are handled by the payment provider used at checkout. AcademyLauncher should not ask you to send a full card number, card security code, or online-banking password to support.
Why do I see a pending or temporary charge?
Banks sometimes show a temporary authorization while verifying a card. It may disappear automatically if the payment is not completed. Contact your bank if a pending entry remains longer than expected.
Where can I find receipts and invoices?
Open Billing and view your payment or invoice history. Select a completed transaction to view or download its receipt or invoice when available.
Can I change the name, address, or tax details on an invoice?
Update your billing details before the next charge whenever possible. For a past invoice, contact support with the invoice reference and the corrected details. Whether an issued invoice can be changed depends on payment and tax requirements.
Why is the amount on my statement different from the listed price?
Possible reasons include tax, currency conversion, card-provider fees, a prorated plan change, or a discount ending. Compare the invoice total and currency with your bank statement.
Can I get an invoice for an annual subscription?
Yes. Completed subscription payments appear in the invoice or payment history. Annual-plan invoices cover the billed annual period shown on the document.
What should I do if I do not recognize a charge?
Check the transaction date, amount, and descriptor against your AcademyLauncher invoices and other authorized users on the account. If it still appears unfamiliar, contact support with the transaction reference and contact your bank promptly. Do not share full payment credentials.